Refund Policy — Merrova Small Hours

REFUND POLICY — MERROVA SMALL HOURS

Last updated: September 11, 2026

90-DAY MONEY-BACK GUARANTEE — NO RETURN NEEDED

Merrova Small Hours is covered by a 90-day money-back guarantee. If you are not satisfied for any reason, email support@merrova.com within ninety (90) days of the confirmed delivery date and we will refund the product price of that order. You do not need to return the bottles. By completing a purchase you agree to this policy.

1. Eligibility

- The request must be emailed to support@merrova.com within ninety (90) days of the confirmed delivery date (carrier delivery confirmation establishes the start of the 90 days).
- One refund per order. The refund is the product price paid for that order; US shipping is free, so there is nothing to deduct.
- Requests made after the 90-day period are not eligible.

2. Subscribe & Save orders

A Subscribe & Save order is charged once, when you place it. We email you before any further shipment is due, and you can cancel at any time by replying to that email or writing to support@merrova.com. The 90-day guarantee applies to each shipment from its own confirmed delivery date. No shipment is sent, and nothing is charged, without that advance email.

3. Damaged, defective or incorrect items

If your parcel arrives damaged, defective or incorrect, email support@merrova.com within forty-eight (48) hours of delivery with your order number and photos. We will send a replacement at no cost or refund the order. This is in addition to the 90-day guarantee.

4. Order cancellations

You may cancel a one-time order within two (2) hours of purchase by emailing support@merrova.com. Once an order has been processed or shipped it cannot be cancelled, and the 90-day guarantee applies instead.

5. How to request a refund

1. Email support@merrova.com with your order number and, if you wish, the reason.
2. We reply within three (3) business days.
3. Approved refunds go back to the original payment method within ten (10) business days; your bank or card provider may take longer to post it.
4. You receive a confirmation email once the refund is processed. No return shipment is required.

6. Lost or undelivered parcels

If your parcel has not arrived by the end of the estimated delivery window, email support@merrova.com so we can open a carrier investigation and send a replacement or a refund once it completes. We cannot be responsible for parcels lost because of an incorrect shipping address supplied at checkout.

7. Policy changes

We may update this policy; changes apply from publication on this page. Orders already placed keep the guarantee they were sold with.

Contact

Merrova
Email: support@merrova.com